Shipping & Delivery
How long will it take to receive my order?
Most orders are processed within 1-3 business days. Once shipped, delivery times vary by destination. Domestic orders typically arrive within 5-7 business days. International orders generally take 10-21 business days, depending on the country and customs processing.
Do you ship internationally?
Yes, we ship to many countries worldwide. Please note that customers are responsible for any customs duties, taxes, or fees imposed by their country.
What shipping carriers do you use?
We use reliable carriers such as USPS, UPS, and DHL. The carrier used depends on the destination and shipping method selected.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on the carrier’s website to check your order status.
What if my order is lost or damaged in transit?
Please contact us immediately if your order is lost or arrives damaged. We will work with the carrier to resolve the issue promptly.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for items in original, unworn condition. Return shipping is the customer’s responsibility, unless the item was defective or incorrect.
How do I initiate a return or exchange?
To start a return or exchange, please contact our customer service team. We will provide instructions and a return authorization number.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive the returned item. The refund will be issued to the original payment method.
Product Care
How should I care for my jewelry?
To maintain its quality, avoid exposing jewelry to water, chemicals, or perfumes. Store it in a dry place and clean it gently with a soft cloth.
Is your jewelry waterproof?
Our jewelry is water-resistant but not fully waterproof. We recommend removing it before swimming, showering, or washing hands.
Order Questions
Can I change or cancel my order?
We process orders quickly, so changes or cancellations may not be possible once placed. Contact us as soon as possible, and we will try to accommodate your request.
What if I receive an incorrect or defective item?
Please contact us immediately if you receive an incorrect or defective item. We will arrange a return and send a replacement or issue a refund.
Do you offer repairs?
At this time, we do not offer a repair service. Please handle your jewelry with care to preserve its condition.
Discounts & Promotions
How can I apply a discount code?
Enter your discount code at checkout in the designated box. The discount will be applied to your order before payment.
Why isn’t my discount code working?
Ensure the code is entered correctly and has not expired. Some promotions may exclude certain items or require a minimum purchase.
For additional questions, please reach out through our contact form.